Admissions and Fees

The Shoreline Center admission process begins by calling our intake department at (562) 434-6007. We will schedule either an in-person or telephone intake which will take approximately 1 hour. During this intake, we will evaluate what your present needs are and will determine what level of care is best. If applicable, we will also contact your insurance company to verify benefits and co-pay amounts. Additionally, we will provide you with our medical clearance form which you will need to have completed by your primary care doctor.

Our Day Treatment (PHP) and Intensive Outpatient programs are both contracted with the following insurance companies:

• Aetna Behavioral Health
• United Behavioral Health
• Value Options
• Blue Cross
• Pacificare
• Cigna Behavioral Health
• Blue Shield (when carved out)

We will make every effort to work with non-contracted PPO benefits. Please check back regularly as we are always working to add managed care companies to help increase access to our services.

Satori House and all other services are "fee for service", meaning that you are responsible for payment at the time services are rendered, as we do not bill your insurance company. We will provide you with documentation so that you may pursue reimbursement on your own behalf.

Billing and Payment Policy

The client/patient and/or financial guarantor obligates himself/herself to pay the Shoreline Treatment Center in accordance with the agreed rates and terms, notwithstanding the assignment of health coverage. Call the intake department regarding treatment rates, expected deductibles and co-pays.

We accept payment by credit card (Master Card and Visa only), check, and cash. Please make checks payable to Shoreline Treatment Center, Inc.

Insurance Responsibility

The client/patient must understand that it is the sole responsibility of the subscriber/guarantor to know what his/her insurance benefits are, and if the policy is in effect. The program's business office will make every effort to verify the insurance and to obtain the benefits from the insurance company. No employee or anyone affiliated with Shoreline Center will, or can, be held responsible for knowing what a client's insurance will or will not cover. This includes benefits that may have been quoted by the insurance company.

The business office will bill your insurance as a courtesy to you and make every effort to obtain payment. However, all or any portion of the bill that is not paid by the insurance carrier is the sole responsibility of the client and/or the guarantor. Benefits that are quoted by the insurance company may only reflect coverage charges and not 100 percent of the billed charges. Benefit quotations are subject to the member's eligibility at the time benefits were requested and any quotations are not a guarantee of benefit coverage or of member eligibility until actual insurance payment for services is received. All anticipated uninsured/non-covered charges and projected co-payments must be paid on admission. No interest will accrue to current accounts. Any and all unpaid portions of an account may be referred to a collection agency at thirty (30) days past due. If referred to collections, all interest and legal fees will be the responsibility of the debtor/guarantor.